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Frequently Asked Questions
What is a consumer rights dispute?
A consumer rights dispute arises when you, as a customer, believe that a business has violated your rights by selling faulty goods, providing substandard services, or engaging in unfair business practices. Legal action may be necessary if the business refuses to resolve the issue.
What are my rights as a consumer in the UK?
As a consumer, you are protected by laws such as the Consumer Rights Act 2015. These laws ensure that goods must be of satisfactory quality, fit for purpose, and as described. Services should be performed with reasonable care and skill. If these standards aren’t met, you’re entitled to a repair, replacement, or refund.